FAQ
Are your bags individually numbered?
Yes, each bag is individually numbered, much like a limited-edition artwork. The unique edition number is heat pressed into the inner lining for authenticity and exclusivity.
Can I choose an edition number?
Do you have a preferred edition number in mind? While we can’t always guarantee availability, feel free to contact us at hello@theoriginalbag.com, and we’ll do our best to accommodate your request.
Are your bags stocked in-store?
Yes, our bags are stocked in the following Art Galleries:
Mitchelton Gallery of Aboriginal Art
Mitchelton Winery Estate
470 Mitchellstown Road
Nagambie, VIC
www.mitchelton.com.au/gallery/
The Hubert Gallery of Art
Hubert Estate
1-3 St Huberts Road
Coldstream, VIC
www.hubertestate.com.au/the-gallery-of-art/
Sorrento Contemporary
Shop A 85-99 Ocean Beach Road
Sorrento, VIC
Where are your bags designed and made?
The Original Bag is proudly Australian owned and our products are lovingly designed in Melbourne. Our founder, Susie, works closely with our consultant fashion designer, to ensure every bag reflects a blend of artistic expression and luxurious craftsmanship.
Our first artist collaborations are with the extraordinarily talented Australian Indigenous artists, Konstantina (Kate Constantine) and Delvine Pitjara, whose work beautifully merges contemporary artistry with cultural heritage.
While we initially planned to manufacture in Australia, the intricate digital printing and precise construction require specialised equipment not available locally. After an extensive search across several countries, we found a trusted manufacturing partner in northern China who shares our commitment to quality. This partnership allows us to bring our complex designs to life, ensuring every detail - from the vibrant prints to the carefully constructed finishes - meets the high standards of craftsmanship you expect from The Original Bag.
Are artists paid for their works?
Absolutely! We have Artwork Intellectual Property Licence Agreements with all our artists and you can be rest assured they are paid fairly for the use of their magnificent artworks.
How long will my order take to arrive and where do you ship from?
We ship through Australia Post and the delivery time varies depending on where you are shipping from and to. Our bags are shipped from Melbourne, Australia.
Australia Post delivery times are outlined as follows:
Same state: 2-4 business days
Interstate: 3-6 business days
International: Varies depending on country
How will my order be packaged?
We know how exciting it is to receive that parcel you’ve been waiting for!
Your order will arrive in our stylish black signature postage box, carefully packed to ensure your new limited-edition bag arrives in perfect condition.
What is your return policy?
Under Australian Consumer Law businesses are not required to offer refunds for change of mind or incorrect selection, but here at The Original Bag we realise that sometimes things happen.
If you’re looking to return or exchange your order for whatever reason, we’re here to help.
You’ve got seven (7) days from receiving your order to return full priced products for store credit or exchange for an alternative product.
Please note the following exceptions to our return policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
- Your item is incorrect, damaged or faulty (please see below)
To initiate a return, please contact us at hello@theoriginalbag.com or reply to your order confirmation email.
Additional Information:
Your store credit or exchange will be processed once the returned goods have been received and inspected
Return shipping fees will be paid by the customer
Contact us at hello@theoriginalbag.com with any questions
Incorrect, Damaged or Faulty Products:
At The Original Bag we take pride in our products and service. We do however recognise that sometimes, especially when manufacturing, things can go wrong. Please contact us and we’ll get things sorted asap.
In the unlikely event you received the wrong item, please contact us at hello@theoriginalbag.com for a fast and free exchange
If your product has unfortunately arrived damaged, please contact us within 48 hours of receiving your goods at hello@theoriginalbag.com with your order number and photographs of the damaged product
If you think you’ve received a faulty item, please contact us within 48 hours of receiving your goods at hello@theoriginalbag.com with your order number and photographs of the faulty product
Get in touch
Have questions about your order, or a general enquiry?
