FAQ
The brand
Are artists paid for their work?
Yes. We work under formal Artwork Intellectual Property Licence Agreements with each artist.
These agreements ensure artists are compensated for the use of their work and that their intellectual property is respected at every stage of the process.
Where are your bags designed and made?
The Original Bag is proudly Australian-owned, with all pieces designed in Melbourne.
Our collections are produced in partnership with a specialised manufacturer in China, selected for their expertise in high-quality digital printing and precision construction.
This ensures each bag is finished to the standard required to accurately represent the original artwork — from the clarity of the print to the quality of the materials and detailing.
The product
What makes your bags limited edition?
Each design is produced in a strictly limited run of 150 pieces worldwide.
Every bag is individually numbered, and once sold out, it will not be repeated.
Can I choose an edition number?
If you have a preferred edition number, please contact us at hello@theoriginalbag.com and we’ll do our best to accommodate your request, subject to availability.
What materials are used?
Each bag is made from heavyweight cotton canvas with digitally printed artwork, leather trims, metal hardware, and considered internal detailing.
Orders & returns
What is your return policy?
We accept returns on full-priced items within 7 days of delivery for a refund, exchange, or store credit — so you can purchase with confidence.
To be eligible, items must be unused, with all tags attached, and returned in their original packaging.
Please note:
- Discounted items are final sale and cannot be returned or exchanged
- Return shipping costs are the responsibility of the customer
To initiate a return, please contact us at hello@theoriginalbag.com
Incorrect, damaged or faulty items
If you receive an incorrect, damaged, or faulty item, please contact us within 48 hours of delivery at hello@theoriginalbag.com including your order number and photos.
We will arrange a replacement or refund as quickly as possible.
Shipping & delivery
How will my order be packaged?
Each order is carefully packed in our signature black box to ensure your bag arrives in perfect condition.
Designed to protect and present the piece, the packaging reflects the same attention to detail as the bag itself — making it suitable for both personal use and gifting.
How long will my order take to arrive and where do you ship from?
All orders are shipped from Melbourne, Australia via Australia Post, with tracking provided once dispatched.
Estimated delivery times are as follows:
- Same state: 2–4 business days
- Interstate: 3–6 business days
- International: delivery times vary depending on destination
Delivery timeframes are estimates and may vary slightly depending on location.
Orders are typically dispatched within 1–2 business days.
Do you ship internationally?
Yes. We offer international shipping to selected countries.
Shipping rates are calculated at checkout based on your location.
Additional
Can I purchase as a gift?
Yes. Our packaging is designed to be suitable for gifting, and no pricing information is included in the parcel.
Will sold-out styles be restocked?
No. Each design is produced in a limited run of 150 pieces.
Once sold out, it will not be repeated.
Are your bags stocked in-store?
Yes. A selection of our collections is available through a small number of curated art galleries in Australia.
Mitchelton Gallery of Aboriginal Art
Mitchelton Winery Estate
Nagambie, VIC
Mulgara Gallery
Sails in the Desert Hotel, Ayers Rock Resort
Yulara, NT
Sorrento Contemporary Art Gallery
Sorrento, VIC
For specific availability, we recommend contacting the galleries directly.
Get in touch
Have questions about your order, or a general enquiry?
